1. Who provides the services

Joinhas Digital is the trading name of 68.549.293 JAIR JOINHAS JUNIOR, CNPJ 68.549.293/0001-02, located at Avenida Melvin Jonnes, 909, Terra Boa, Paraná, Brazil, postal code 87240-000. These terms cover purchases and use of our digital products and services.

2. Products and eligibility

We provide digital educational content, browser-based programs and software services. No physical goods are shipped. Each offer describes its features, technical requirements, price and access duration. Purchasers must be legally able to enter a binding contract.

3. Delivery and account access

Access instructions are provided after payment confirmation. Supply an accurate email address and keep your account credentials private. Unless an offer expressly permits otherwise, access is personal and must not be shared or resold. Contact support if you need help correcting your purchase details.

4. Prices and recurring payments

The checkout identifies the amount, currency and applicable payment terms. Subscriptions renew according to the schedule accepted at checkout until cancelled. One-time purchases have no automatic recurring charge. Bank-imposed fees and exchange rates may affect the amount shown by your bank.

5. Refunds and cancellation

Our Refund & Cancellation Policy forms part of these terms. Cancellation stops future renewals; a refund must be requested separately. Nothing in our policies removes mandatory consumer protections.

6. Permission to use the content

A purchase grants a personal, non-exclusive, non-transferable right to use the included content and software during the stated access period. Ownership remains with Joinhas Digital or the relevant rights holder. Do not redistribute, resell or publish protected materials without permission.

7. Responsible use

Do not bypass access controls, disrupt the service, compromise other accounts or use our tools unlawfully. Access may be restricted where necessary to investigate abuse or protect users. Any action remains subject to applicable law and the circumstances of the case.

8. Educational content and availability

Educational programs do not guarantee a particular outcome. Where a program discusses wellness, beauty or lifestyle, it does not replace qualified professional advice, diagnosis or treatment. Software and online access can be affected by maintenance, internet interruptions or third-party outages.

9. Responsibility and consumer rights

Each party remains responsible for its obligations under applicable law. These terms do not exclude rights or remedies that cannot legally be excluded, including remedies for defective or undelivered services.

10. Privacy

See the Privacy Policy for information about data used to fulfil purchases, provide support and operate our services.

11. Changes and applicable law

We may update these terms for future use or purchases. Material changes affecting an existing service will be communicated where required. Brazilian law applies, without restricting mandatory protections or court access available to consumers in their place of residence.

12. Contact

Email contact@joinhasdigital.com, contact us on WhatsApp at +55 44 99858-9095, or write to the business address listed above. Keep your order reference available for purchase-related questions.

1. Responsible business

Joinhas Digital is operated by 68.549.293 JAIR JOINHAS JUNIOR, CNPJ 68.549.293/0001-02, Avenida Melvin Jonnes, 909, Terra Boa, Paraná, Brazil, postal code 87240-000.

2. This informational website

This page does not include advertising pixels, analytics scripts, tracking cookies or a form that submits personal information. Its navigation and display features work locally in your browser. When the page is hosted online, the hosting service may process technical request data, such as your IP address, to deliver it.

3. Purchases, access and support

When you purchase a product or request help, the information needed may include your name, email, order reference, purchased product, transaction status and the contents of your request. A connected program may also need login and technical information to provide and protect access.

Payment and program platforms have their own data practices, which are described in the notices available when you use those services. Do not include full payment-card details or passwords in support messages.

4. Purposes and legal grounds

Information is used as needed to fulfil your purchase, provide program access, answer questions, handle refunds, prevent misuse and meet recordkeeping obligations. Depending on the activity, processing relies on performance of a contract, legal obligations, legitimate interests or consent where required.

5. Service providers and transfers

Information may be handled by providers involved in payment processing, hosting, program delivery and customer communications, to the extent needed for their functions. If a service involves processing outside your country, applicable data-transfer requirements must be observed.

6. Retention and protection

Records are retained for the purposes for which they are needed, including applicable accounting requirements and the resolution of disputes. Personal information should be limited to what is necessary and protected through appropriate access and security measures. No online system is entirely free of risk.

7. Your choices and rights

Depending on applicable law, you may request information about processing, access, correction, deletion or a copy of your data, and may object to or restrict certain uses. Where processing depends on consent, you may withdraw that consent. Some records may need to be retained to meet legal obligations.

Email contact@joinhasdigital.com or write to the company address to make a privacy request. We may need to verify your identity before disclosing or changing personal information.

8. External services and children

External checkout and program pages may have separate privacy notices. Review them before supplying information. Our purchasing services are intended for people legally able to enter a contract; do not provide a child's personal information through support channels.

9. Updates

If our website or services introduce new data practices, this notice will be updated and any required notice or consent will be provided before those practices apply.

1. Seven-day refund policy

You may request a full refund within seven calendar days of a purchase from Joinhas Digital, for any reason. You do not need to demonstrate a particular result or explain why the program was not right for you.

2. How to request a refund

Email contact@joinhasdigital.com or message us on WhatsApp at +55 44 99858-9095. Include your purchase email, name and order reference, if available, and state that you are requesting a refund. See customer support for guidance.

3. Processing and payment method

Approved refunds are submitted to the original payment method within five business days of approval, in the purchase currency. The time until the amount appears in your account depends on the payment provider and your bank. Currency conversion differences may be outside our control.

4. Requests after seven days

Requests outside the seven-day window are assessed individually. Please explain any access problem, delivery issue or other concern so we can review it. Mandatory rights concerning defective or undelivered services continue to apply.

5. Cancelling a subscription

You can request cancellation at any time without a cancellation fee. Use the subscription management option provided with your purchase, when available, or email contact@joinhasdigital.com or message us on WhatsApp with your purchase email and order reference.

Cancellation stops future renewals. Access continues until the end of the paid period unless that payment is refunded. Request cancellation before the next renewal to avoid another charge.

6. Renewal payments

The seven-day refund policy also applies to a subscription renewal payment when the request is made within seven calendar days of that charge. Clearly state if you want both a refund of a recent charge and cancellation of future renewals.

7. Unrecognized charges and disputes

Compare the charge with your receipt and contact support if you need help identifying it. This does not limit your right to contact your payment provider or exercise applicable dispute rights.

8. Your statutory rights

This policy is a commercial commitment and does not reduce any longer withdrawal period or other remedy required by applicable consumer law. Where mandatory law provides stronger protection, that protection applies.